FAQ

SHIPPING

Most U.S. orders will be delivered within 4-7 business days from the date it has been shipped out.

Orders to Europe may take 6-12 business days from the date is has been shipped out.

Other international orders may take up to 2-4 weeks to be delivered depending on customs policies for your country. All applicable customs fees, taxes and duties are the sole responsibility of the customer.

Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times or incorrect shipping information provided.

PLEASE NOTE:
Due to the Covid-19 situation some deliveries may take a little longer. Depending on your countries custom authorities.

Some products can only be produced in defined countries and may take a little longer due to the international shipping process.

WHERE IS MY PACKAGE?

After purchasing you'll get a tracking number and a link to check the status of the order.

PLEASE NOTE:
Don't panic if link isn't working within the first 48 hours after pruchase. It takes 24-48 hours to update the tracking information.

If you still feel like there is a problem, feel free to shoot us an email to help@theshaidenshop.com with your order number and we'll take a look into it for you.

HOW MUCH ARE SHIPPING COSTS?

Shipping will be calculated at check out and depends on your country and shipment method you select.

DO YOU PROVIDE WORLDWIDE SHIPPING?

We're shipping to (almost) every country worldwide!

At the moment we unfortunately do not ship to Cuba, Iran, Crimea, Syria, and North Korea.

RETURN & REFUND

CAN I RETURN ITEMS TO REFUND?

If you want to return one or more items you ordered please contact us with your purchase number at: help@theshaidenshop.com
We will check if a return and refund is possible and contact you asap.

PLEASE NOTE:
1. The most products we offer are only produced based on your order. We only return items in case of damage or product failures.
(If this is the case please attach a picture of the products to your mail.)

2. We do not return items because of wrong delivery addresses, wrong ordered sizes etc.
Sale items, masks, hats, mugs and mystery boxes are final sale and can't be refunded.

DO I HAVE TO PAY RETURN SHIPMENT?

In case returning items in your case is possible, you have to bear the costs for the return shipment but we will ship the exchanged items back to you on our costs!

CAN I CHANGE MY ORDER AFTER PURCHASE?

In case you want to change your order after purchase we can provide a change only if the production or shipping process hasn't started yet. Please write an e-mail to help@theshaidenshop.com and tell us your change wish. We will check if a change is still possible.

PAYMENT

WHICH PAYMENT METHODS ARE PROVIDED?

We only accept payments via VISA, MasterCard and PayPal.
More payment methods will follow.

DO YOU ACCEPT CRYPTO?

For now we not accepting crypto currencies as a payment method. But we're working on it. Stay tuned.

PRODUCTS

WILL SOLD OUT ITEMS BE RE-STOCKED?

Once a product is sold out there usually won't be a re-stock, because we're trying to keep our merch drops exclusive and dynamic.
If you don't want to miss when a new collection or item drops we recommend to sign up to our VIP-list here. After signing up you will get VIP-access to every new drop before all others.

WHERE DO YOUR PRODUCTS COME FROM?

We design, print and ship our products mainly form the U.S.
Depending on the destination of the customer we also ship some of our products from Europe.

MORE INFORMATION

CAN I BOOK SHAIDEN VIA YOUR MAIL?

No! Please avoid every kind of requests to Shaiden regarding booking, escort, video shoot or all other kind of stupid stuff. Mails containing these kind of questions will be ignored and deleted.

HOW CAN I CONTACT SHAIDEN?

If you want to reach out to Shaiden you can contact here via her socials or other platforms (Instagram, TikTok, OF etc.) - please don't use any mail you'll find in this web shop. They're only used for shop support issues!

HOW CAN I JOIN THE VIP-LIST?

If you want to join our VIP-list for early access to all new products and drops of Shaiden's shop please subscribe here.
After subscribing you will get access to new shop items and specials before all others.

HOW CAN I WIN A FREE VIDEO SHOUT?

To save your chance to win a free and personalized video shout (min. 30 sec) from Shaiden (via Instagram DM only!) your cart must have a value of minimum 100$ (excl. shipping) + you have use the Coupon Code "ROGUE" at check out.

PLEASE NOTE:
- Every participant must be at the minimum age of 18 years.
- Winners will be drawn via a random generator.
- Winners will be drawn every 3 month in a regular cycle
- Winners will be contacted via the mail they used at check out.
- Payout of the win is not possible.

FAQ

SHIPPING

RETURN & REFUND

PAYMENT

PRODUCTS

MORE INFORMATION

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